LIVE VIEWING JAPAN INC. (the “”Company””) is in compliance with the Act on the Protection of Personal Information (the “”Personal Information Protection Act””) and other laws and regulations of Japan, guidelines established by the Personal Information Protection Commission, and laws and regulations of countries other than Japan that apply to the Company and the Company properly handles the personal information of its customers (including its shareholders and artists managed by the Company, hereinafter the same) that is obtained and managed by the Company based on the following policy and endeavors to protect personal information in light of the significance of the personal information of its customers. “”Personal information”” in this Privacy Policy means information regarding a living individual with which a specific individual can be directly or indirectly identified by name, date of birth, or other description contained in that information (meaning written documents, drawings, and electromagnetic records) and information that contains an individual identification code (having the meaning defined in Article 2, paragraph (2) of the Personal Information Protection Act), and “”laws and regulations”” as used below includes laws and regulations of countries other than Japan that apply to the Company. Unless otherwise specified or unless the context otherwise requires, the definitions of other terms are governed by the Personal Information Protection Act and terminology in other laws and regulations.
1. Obtaining Personal Information and Retention Period of Personal Information
- Information provided by customers to the Company (including customer names, professional names, pen names, handle names, nicknames, email addresses (regardless of whether that is registered as account information such as a messenger application ID, date of birth, physical appearance (whether in a photograph or video), voice, biography, gender (including whether a person’s gender is identified and information about gender identity), occupation, place of employment, family structure, legal representative of another person and other attributes, country of residence, address, residence, postal code, identification documents, etc.)
- Information regarding customer behavior on the Company’s websites and applications (collectively, the “”Websites””) (including access history, login history, browsing history, search history, purchase history, and ticket reservation history)
- Status of customer use of services provided by the Company (including visits to event venues, purchases of goods or services, inquiry history, and inquiry contents)
- Information regarding the exercise of rights and performance of obligations of shareholders in accordance with the Companies Act and other applicable laws and regulations and the articles of incorporation and other applicable rules and regulations of the Company
- Information regarding the exercise of rights and performance of obligations of artists under agreements with the Company
2. Use of Personal Information
- Purpose of Use of Customer Personal Information
- Applying for and using the Company’s goods or services (including reserving, purchasing, or shipping artist goods or tickets for events or performances by artists, confirming customers’ identities, making refunds or making other payments, joining fan clubs or other services, distributing or viewing videos or other content, providing benefits, or sending prizes)
- Providing information about the Company’s goods and services (including providing information about new films produced or distributed by the Company, information about events, information about goods and services of associated companies of the Company, and information about surveys and the results of those surveys, and also analyzing customers’ transaction records and browsing histories of the Websites and other information properly obtained by the Company from its associated companies in accordance with laws and regulations, and delivering advertisements related to goods or services that meet the needs of customers)
- Providing, analyzing, improving, or developing the Company’s goods or services (including conducting market research and establishing new services)
- Conducting auditions (including applying for auditions, being contacted by the Company, and applying for contracts with the Company)
- Conducting recruitment activities
- Customer administration
- Responding to, investigating, and answering inquiries from customers
- Exercising rights and performing obligations under agreements with customers or laws and regulations or handling the cancellation of any such agreement (including administrative tasks related to payment requests, refunds, payments and managing transactions, etc. after the cancellation of an agreement)
- Otherwise ensuring the appropriate and smooth performance of transactions with customers
- If all or some of the handling of personal information is delegated by a third party such as another business operator, properly performing those delegated services
- Performing obligations, responding to requests, or resolving disputes (including cases in which the Company acts as an intermediary to the extent reasonably required under socially accepted norms to compensate for or recover losses incurred by a customer in connection with a dispute between that customer and another customer or a third party) or exercising the Company’s rights under laws and regulations
- Purpose of Use of Personal Information of Shareholders (in addition to the preceding item)
Managing information regarding the Company’s shareholders such as exercising the Company’s rights and performing its obligations under the Companies Act and other applicable laws and regulations and the articles of incorporation and other applicable rules and regulations of the Company, recording and managing the operation of shareholders meetings, providing benefits from the Company to its shareholders, and preparing data under laws and regulations
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3. Provision of Personal Data to Third Parties
The Company will not provide personal data to a third party (excluding a person that receives personal data in the case set out in Article 27, paragraph (5) of the Personal Information Protection Act) without the prior consent of the relevant customer unless there is a justifiable reason such as if that is permitted under the Personal Information Protection Act or another law or regulation. Except in the cases falling under any of item (i) through (iv) of Article 27, paragraph (1) of the Personal Information Protection Act, if the Company is to provide personal data to a third party (excluding a person that has established a system that conforms to the standards prescribed by the rules of the Personal Information Protection Commission under Article 28 of the Personal Information Protection Act) in a country other than Japan (excluding any country prescribed by the rules of the Personal Information Protection Commission under Article 28 of the Personal Information Protection Act), it will obtain the prior consent of that customer to the effect that that customer accepts the provision of that personal data to a third party in a country other than Japan.
4. Management of Personal Information and Specific Personal Information
To ensure the accuracy and security of the personal information and specific personal information of its customers, the Company will endeavor to keep personal information and specific personal information accurate and up to date, take appropriate security measures against unauthorized access and computer viruses and implement safety countermeasures in its management organizational framework, and endeavor to prevent any unauthorized access, divulgence, loss, theft, falsification, etc. of personal information or specific personal information. Further, the Company will provide internal training to its employees with respect to the appropriate handling of the personal information of its customers. The manager of personal information and specific personal information, etc. in the Company is as follows.
Manager LIVE VIEWING JAPAN Inc.
20-1, Sakuragaoka-cho,Shibuya-ku,Tokyo,Japan
Contact: Please contact us using the Inquiry Form. (For inquiries about the handling of specific personal information, etc. when you were a member of the Company, please contact us at https://apollobay.jp/contact/business/.)
5. Notice of Purpose of Use and Rights Held by Customers With Respect to Personal Information (Disclosure, Corrections, Additions and Deletions, Suspension of Use, Removal, and Suspension of Provision to Third Parties)
- If the purpose of use of the personal data in the possession of the Company is clear
- If it is likely notifying the customer of the purpose of use would harm the life, body, property, or other rights and interests of the customer or a third party
- If it is likely notifying the customer of the purpose of use would harm the rights or legitimate interests of the Company
- If it is necessary for the Company to cooperate with a national government organ or a local government in executing any affairs prescribed by laws and regulations and where notifying the customer of the purpose of use is likely to impede the execution of those affairs
- The right to request disclosure by providing electromagnetic records of personal data in the possession of the Company that can identify the customer or by another method specified by the rules of the Personal Information Protection Commission, correction, addition to, or deletion of the contents of personal data in the possession of the Company that can identify the customer if the contents of that data are inaccurate, suspension of use or removal of personal data in the possession of the Company that can identify the customer if that data is handled in violation of Article 18 or Article 19 of the Personal Information Protection Act or has been obtained in violation of Article 20 of the Personal Information Protection Act, or suspension of provision to third parties in any other case specified by the Personal Information Protection Act
- The right to make a complaint to a supervisory authority with respect to the handling of personal information by the Company
- The right to data portability (meaning the right of a customer to request the Company to provide data concerning him or her in the possession of the Company and the right of a customer to request the Company to provide data concerning him or her in a form specified by the customer to a third party specified by the customer (with respect to the latter right, limited to where that is technically possible))
- The right of a customer to withdraw consent that has been given when personal information concerning him or her has been provided (use of personal information of a customer by the Company before the withdrawal of consent by the customer will not be affected by the withdrawal of consent)
- )If it is likely that disclosure will harm the life, body, property, or other rights and interests of the customer or a third party
- If it is likely that disclosure will significantly hinder the proper implementation of the business operations of the Company
- If that disclosure would be in violation of a law or regulation
- Method and Contact Point for Requests
Please contact us using the Inquiry Form. - Verification of the Requesting Customer’s Identity
The Company will confirm that a customer or an agent or legal representative of a customer has made an inquiry by having the customer present documents such as identification documents or registered information.
6.Protection of Personal Information on Other Websites
The Company is not responsible for the protection of personal information of a customer on another website that is linked to a Website of the Company.
7. Cookies
The Company might use cookies, device fingerprints, or similar technologies (collectively,”Cookies”) to provide convenient services to customers who visit a Website of the Company. The purpose of using Cookies is to enable basic functions of the Websites such as allowing customers to securely login, recognizing customers’ desktop and terminal devices when they revisit a Website of the Company, providing more convenient services, and providing advertisements that might be highly interesting to customers. That also allows the Company to collect and analyze information on the usage of its Websites and to improve its Websites and services. If Cookies are linked to personal information (including where they can be easily matched), they will be treated as personal information.
- Function of Cookies
Cookies are small pieces of information that are sent from a web server to the customer’s browser and that information might be stored as a file on the customer’s disk for the purpose of enabling the effective use of the Websites, personalization, and improving the Company’s Websites and services. By using cookies, it is possible to identify a device that is used by a customer, but it is not possible to identify an individual customer unless the customer enters personal information on a Website of the Company. (Cookies themselves do not contain any information from which an individual can be identified.) Further, information that has been compiled after the statistical processing of information obtained through the use of cookies might be publicized, but that does not contain any information from which a specific customer could be identified. - Purpose of Use of Cookies
The Company does not use Cookies for any purpose other than those listed above. The Company’s advertisements are distributed to customers’ devices by third parties such as advertisement distribution companies through the use of Cookies by the Company. Information in Cookies and services analogous thereto obtained by third parties such as advertisement distribution companies shall be handled in accordance with privacy policies of such third parties. If it is anticipated that personal data will be obtained by a third-party recipient, the Company will provide personal related information in Cookies to a third party only if it has confirmed that the recipient has obtained the consent of the customer in advance or the handling of personal related information to achieve the purpose of use is delegated to a contractor that is properly monitored by the Company, and the Company will obtain the prior consent of the customer if it obtains from a third party personal related information as personal data. - Declining Cookies (Opting Out)
A customer may decline cookies (opt out) by a simple operation. By “”opting out,”” a customer is able to prevent having information concerning him or her associated to a specified browser. By doing that, it is possible for the customer to decline (opt out) of cookies used to distribute the Company’s ads without deleting or modifying other cookies associated with the browser being used by the customer. If cookies from the Company are not required, please decline (opt out) of the cookies by using the setting of the browser being used. Specifically, please refer to Google’s Policies and Terms for information on how data is collected and processed by access analysis tools (which are widely used in the Company’s Websites as well as in other sites).- To decline (opt out) the cookies equipped with browsers, please adjust the setting to decline (opt out) the cookies in each of the following browsers.
- Please see below for information on cookies and how to decline (opt out) the cookies used by the tools used for the following purposes in the provision the Company’s services .
- Google Analytics (Analysis)
- activecore(Analysis)
- Google(Advertisement)
- Yahoo! (Advertisement)
- Microsoft (Advertisement)
- Facebook (Advertisement)
- X(formerly known as “”Twitter””) (Advertisement)
8. Processing of Personal Data of Residents in European Economic Area and United Kingdom
Pursuant to the General Data Protection Regulation 2016/679 (hereinafter referred to as GDPR) and the Data Protection Act 2018 in the United Kingdom and/or other applicable data protection and privacy laws (whether national or international) in the European Economic Area (hereinafter referred to as EEA) and/or the United Kingdom (hereinafter referred to as UK) (collectively referred to as Data Protection Laws), we explain how we process personal data of residents in EEA or United Kingdom. If there is any conflict between this Section and the previous Sections, this Section prevails for residents in EEA and UK.
Purposes | Purposes |
---|---|
(i) To provide you with our products and services | ・Necessary for the performance of a contract with you or in order to take steps at your request prior to entering into a contract |
(ii) To provide you with the information related to our products and services | ・Your consent |
(iii) To provide, analyze, improve and develop our products and services | ・Necessary for the performance of a contract with you or in order to take steps at your request prior to entering into a contract ・Necessary for our legitimate interests: provision, analysis, improvement and development of our products and services |
(iv) To manage customers | ・Necessary for our legitimate interests: proper customer management |
(v) To respond to, investigate and answer to your inquiries. | ・Necessary for our legitimate interests:proper response to, investigation of and answer to your inquiries |
(vi) To exercise our rights or perform our obligations under the contracts with you or the applicable laws and handling any residual matters after the termination of contracts with you | ・Necessary for the performance of a contract with you or in order to take steps at your request prior to entering into a contract ・Necessary for our legitimate interests: properly handling any residual matters after termination of contracts with you |
(vii) In addition to those listed above, to ensure the proper and smooth provision of our products and services with you | ・Necessary for our legitimate interests: proper and smooth provision of our products and services with you |
(viii) To comply with legal obligations or requirements, to resolve disputes (including the cases where we act as an intermediary to the extent reasonably required under the social norms to redress or recover your damages in connection with a dispute between you and a third party) and exercise our legal rights | ・Necessary for compliance with legal obligations ・Necessary for our legitimate interests: demonstration, establishment of evidence and defense of our legal rights and interests |
(ix) To maintain and update functionality of our services | ・Necessary for our legitimate interests: fraud detection, security protection, and updating functionality, etc. |
(x) To analyze your usage of your use of our services | ・Necessary for our legitimate interests: analysis of your use of our services ・Your consent |
(xii) To display personalized contents on our websites | ・Your consent |
Where we process your personal data based on your consent, you can at any time withdraw your consent.
- Our service providers; or
- Government agencies, etc. to which we are required to disclose your personal data under the applicable laws.
Where such recipients are “processors” in the meaning of Data Protection Laws, we make sure that such processors have in place appropriate data protection measures by virtue of data processing contracts executed by such processors and us in compliance with Data Protection Laws.
- Withdrawal of consent: You can at any time withdraw your consent previously given to our processing of your personal data;
- Right of access: You have the rights to request us for copies of your personal data we hold and to request us to disclose the certain details of our processing of your personal data;
- Right to rectification: You have the right to request us to correct any of your personal data we hold which you believe is inaccurate. You also have the right to request us to complete your personal data we hold which you believe is incomplete;
- Right to erasure: You have the right to request us to erase your personal data held by us provided that certain conditions of Data Protection Laws are met;
- Right to restriction of processing: You have the right to request us to restrict our processing of your personal data, under certain conditions of Data Protection Laws;
- Right to data portability: You have the right to request us to obtain your personal data in a structured, commonly used, and computer-readable format and have the right to request us to transmit those data to another controller under certain conditions of Data Protection Laws; and
- Right to object: You have the right to object to our processing of your personal data based on our legitimate interests or for our direct marketing purposes.
- adequate decisions made by the European Commission or the UK government;
- Standard Contractual Clauses (SCCs) adopted by the European Commission; or
- International Data Transfer Agreement (IDTA) or the International Data Transfer Addendum to the European Commission’s SCCs approved by the UK Parliament.
- For EEA residents:https://edpb.europa.eu/about-edpb/about-edpb/members_en
- For UK residents:https://ico.org.uk/
9. Processing of Personal Information of Residents in the State of California, USA
Pursuant to the California Consumer Privacy Act (the California Consumer Privacy Act of 2018 amended by the California Privacy Rights Act of 2020 (hereinafter referred to as CCPA)) and other applicable federal and state laws, we explain how we process personal information of residents in the state of California, USA. If there is any conflict between this Section and the Sections 1 ‘Obtaining Personal Information and Retention Period of Personal Information’ to Section 7 ‘Cookies’, this Section prevails for residents in the state of California. In this Section, “sell”, “selling,” “sale,” or “sold,” means selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, your personal information by us to a third party for monetary or other valuable consideration, and “share”, “shared,” or “sharing” means sharing, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information by us to a third party for cross-context behavioral advertising, whether or not for monetary or other valuable consideration.
- Identifiers (e.g., real name, address, unique personal identifier, online identifier, email address, log-in ID or other similar identifiers)
- Commercial information (e.g., histories of your use of our products and services, membership status, point balance, expiration date of credit card, whether or not you asked us to arrange a wheelchair etc., our event you visited, information contained in communication between you and us, and the contents of inquiries, requests, and comments)
- Internet or other electronic network activity information (e.g., browsing history, search history, Cookie and similar tracking technologies, advertisement identifier (IDFA/GAID), geolocation information, unique device ID and information regarding your interaction with our websites)
- Audio, electronic, visual or similar information (e.g., audition application materials and recording of your inquiries)
- Sensitive personal information (e.g., your account log-in ID for our websites in combination with any authorization information such as password required for access to the accounts, information on your sexual orientation, whether or not you asked us to arrange a wheelchair etc.)
- Right to Opt-Out of “Sale” or “Sharing”: You can request to opt out of “sell” or “share” your personal information to third parties.
- Right to Know: You can request us to disclose your personal information that we collect, use, disclose, sell or share.
- Right to delete: You can request us to anonymize or delete your personal information that we collect.
- Right to correct: You can request us to correct outdated or inaccurate information that we maintain about you.
- You have a right to limit our use and disclosure of your sensitive personal information to the extent necessary to achieve certain purposes permitted under CCPA such as to provide you with our products and services.
- You have a right not to receive discriminatory treatment by us for the exercise of the privacy rights conferred by the CCPA.
- Identifiers
To the extent necessary for the purposes described in Section 8 ‘Processing of Personal Data of Residents in European Economic Area and United Kingdom’ (2) (xi) and (xii)
・Ad-tech partners - Internet or other electronic network activity information
To the extent necessary for the purposes described in Section 8 ‘Processing of Personal Data of Residents in European Economic Area and United Kingdom’ (2) (xi) and (xii)
・Ad-tech partners
For inquiries regarding personal information provided by our fan clubs, please contact us according to the method specified by each fan club.
10. Processing of Personal Information of Residents in the People Republic of China
Pursuant to the Personal Information Protection Law of the People’s Republic of China(个人信息保护法、hereinafter referred to as PIPL) and other related applicable laws (collectively referred to as PIPL etc.), we explain how we process personal information of residents in the People Republic of China. If there is any conflict between this Section and Sections 1 ‘Obtaining Personal Information and Retention Period of Personal Information’ to 7 ‘Cookies’, this Section prevails for residents in the People’s Republic of China.
Purposes | Means of Processing |
---|---|
(i) To provide you with our products and services | We process your personal information in the manner described in Section 2 ‘Use of Personal Information’ (1). |
(ii)To provide you with the information related to our products and services | |
(iii)To provide, analyze, improve and develop our products and services | |
(iv)To manage customers | |
(v) To respond to, investigate and answer to your inquiries | |
(vi) To exercise our rights or perform our obligations under the contracts with you or applicable laws and handle any residual matters after the termination of contracts with you | |
(vii) In addition to those listed above, to ensure the proper and smooth provision of our products and services with you | |
(viii) To comply with legal obligations or requirements, to resolve disputes (including the cases where we act as an intermediary to the extent reasonably required under the social norms to redress or recover your damages in connection with a dispute between you and a third party) and exercise our legal rights | |
(ix) To maintain and update functionality of our services | |
(x) To analyze your usage of our services | |
(xi)To conduct campaigns and deliver advertisements including to provide behavioral advertising | |
(xii) To display personalized contents on our services |
Sensitive Personal Information We Process |
Necessity of Processing | Impact on Your Rights and Interests |
---|---|---|
Information We Process Information defied as Sensitive Personal Information under PIPL among information described Section 1 ‘Obtaining Personal Information and Retention Period of Personal Information’ (1) | Necessity of Processing To achieve the purposes described in this Section 10 (2) | Breach of privacy, misuse of information, online safety, excessive use of and dependency to our services |
- Our service providers
- Government agencies, etc. to which we are required to disclose your personal information under the applicable laws
Where such recipients are “entrusted partners” in the meaning of the PIPL, we make sure that such entrusted partners have in place appropriate data protection measures by virtue of data processing contracts executed by such “entrusted partners” and us in compliance with the PIPL.
Countries | Names of Recipients | Contacts | Purposes | Means of Processing | Categories of Personal Information |
---|---|---|---|---|---|
Japan | LIVE VIEWING JAPAN INC. | Listed in this Section 10 (10) below | Listed in this Section 10 (2) above | Listed in this Section 10 (2) above | Personal information including the categories of personal information listed in Section 1. ‘Obtaining Personal Information and Retention Period of Personal Information'(1) (i) to (v) |
- Right to withdraw your consent:You have a right to withdraw your consent at any time;
- Where a decision is made through automated decision making via information system, which may have a significant impact on your rights and interests, the right to request us for explanation and refuse us for making such decision;
- Right to be informed, to make a decision on our processing your personal information, and to restrict or refuse such processing;
- Right to access to and duplicate your personal information;
- Right to rectify or supplement your personal information if incorrect or incomplete;
- The right to erase your personal information in certain circumstances outlined below:
- The purposes of processing have been achieved or cannot be achieved, or such information is no longer necessary for achieving the purposes of processing;
- We cease to provide with our products and services, or the retention period has expired;
- You withdraw your consent;
- We violate laws, administrative regulations, or agreements on processing your personal information; or
- Other circumstances prescribed by laws and administrative regulations.
- Right to request us to interpret and explain this Privacy Policy.
11. Improvement Measures
The Company will work to appropriately respond to customer needs, advances in information technology, and other changes in the social environment regarding the handling of personal information and specific personal information and it will endeavor to make improvements by reviewing this Privacy Policy and other rules and regulations in a timely and appropriate manner as necessary.
Please contact the Company if you have any inquiries or complaints regarding personal information (only regarding personal information). With respect to personal information provided in connection with fan club services operated by the Company, please make inquiries in the manner indicated for the relevant fan club.
Revised on December, 2023